People with visual disabilities can withdraw cash from automated teller machines (ATM) without help, but it is not always easy. "We usually follow routine steps to withdraw money," said Mr Tan Wee Liam, 57, who is partially blind and works as a Braille transcriber. "So, if there are problems, like if the ATM is short on cash, we won't know what has gone wrong. We have to ask the person behind us for help."
Mr Tan, and others like him, will now find the process friendlier after POSB launched 86 POSB Talking ATMs islandwide yesterday, the first time a bank has done so here on such a scale.
The ATMs, designed in partnership with the Singapore Association of the Visually Handicapped (SAVH), are enhanced with user-friendly functions for those who have visual disabilities, such as Braille instructions and audio guidance. The user simply has to plug his or her earphones into the ATM's audiojack to activate the audio guidance function.
The talking ATMs will help not only those with visual disabilities, but also elderly users who may be suffering from failing eyesight, said Mr Jeremy Soo, head of DBS's Consumer Banking Group (Singapore).
Most of POSB's Talking ATMs are located at MRT stations, like Bishan, Dhoby Ghaut and Bugis, to ensure easy access. Voice instructions are currently available in English and there are just two functions: withdrawing cash or checking the balance. But there may be plans to include more languages or functions in the future, depending on feedback from users.
Thoughts:
- Who would have thought of a talking ATM to help people with visual and hearing difficulties! This is a fantastic idea especially for a rapidly ageing society like ours!
Thoughts anyone?
Yours,
Something Small Thinking Big
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